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HP HP2-B110 Exam Syllabus Topics:

HP Selling HP Imaging and Printing Supplies Sample Questions:

Question 1

What is a typical cross-selling question?

A. "Wouldn't you benefit even more from an HP X cartridge?"
B. "Do you Print duplex?"
C. "Can I make your sale bigger?"
D. "Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."

Question 2

On what medium is HP ink designed to give high quality printouts?

A. A variety of media
B. Photocopy paper
C. HP Base Photo Paper
D. HP printable labels

Question 3

If a customer buys a "Recycled Cartridge" what type of cartridge do they have?

A. A cartridge that can be refilled or remanufactured, but has no standard naming convention
B. A cartridge that can be refilled, remanufactured, or cloned, but has no standard naming convention
C. A clone cartridge, made from recycled toner or ink
D. A 100% new cartridge designed for recycling and renewal

Question 4

Which feature can you find on HP security labels?

A. OK and Tick that move in opposite direction when the box is tilted front to back
B. RFID features to scan large batches at a time
C. Invisible ink to add another layer of security
D. Quick Response (QR) code

Question 5

Which statement is true about the HP market position?

A. Being number five in the market gives you a positive goal.
B. HP creates its own market.
C. HP is the ultimate leader in every market.
D. HP is ranked first or second in most major markets.

Solutions: