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HP HP2-N48 Exam Syllabus Topics:

HP Selling HP SaaS Solutions Sample Questions:

1. How can the email notification options be modified for all customers' users?

A) by editing the user account settings in the "Manage Users'" feature on the Pronq Portal
B) by opening a ticket from the HP Software Support website (support.openview.hp.com)
C) by asking the SOC to change permission for each user on the account
D) by sending an email message to saas-support(5)hp.com with the text "admin request" in the subject line

2. Which scenario presents the most appropriate opportunity to sell an HP SaaS service-only offering?

A) It is short term because the customer only needs the solution for a few months.
B) The customer is a new logo customer with only OPEX budget to spend.
C) You are in a cross sell situation with a customer who owns a competitive solution and you are expanding your footprint.
D) The customer owns perpetual licenses, is current on maintenance, and wants HP to host the software to save on expensive internal running costs.

3. Which method does a partner organization use to inform customers that their instance is available?

A) calls the customer three business days after the order is booked
B) submits a request to the SaaS SOC to contact the customer
C) forwards the welcome email message from HP SaaS SOC
D) uses a dedicated link on the Partner Sales Portal

4. What role does the partner organization's Success Manager play in the event of an outage?

A) measures Time To Resolve
B) works to restore the service
C) helps the SOC respond to customer calls
D) coordinates with the SOC and the partner organization to return to active production

5. What information should you provide to HP order fulfillment when an order is submitted?

A) partner technical email contact, distributor contact (if used), customer details
B) partner reseller agreement
C) number of hours spent closing the sale
D) local language used by customer

Solutions: