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Nokia SDM Certification - CARE Sample Questions:

1. Where does the information on required engineering resources' competence levels in CTs comes from?

A) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.
B) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
C) Product Lines provide the information based on product roadmaps and expected service activities.
D) Product Managers define the need based on sales plans and product roadmaps.

2. Name the essential (bare MINIMUM) after-sales services provided by Care?

A) SW Installation, SW Rollout, Emergency Support.
B) Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.
C) HWS and Software Maintenance.
D) Emergency Support, Help Desk, Spare Part Management.

3. If a CSDA gets declined, how much notice should be given to a customer that services will terminate?

A) 30 calendar days.
B) 10 working days.
C) 30 working days.
D) CT Head decides.

4. How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?

A) It compares the GIC structure with the Service Order structure.
B) The totals coming from NELLE and SAP / accounting system match.
C) Forecasted and actual cost and sales are on the same GICs.
D) The half-year total remains stable.

5. A large price increase is demanded when renewing a 3rd Party Service Contract. What should be done in this case?

A) Care Program Manager should inform the customer about higher service fee for the coming period.
B) Care Program Manager should check the existing Frame or local Agreements to see if the increase is allowed in the 3rd party contract.
C) The Logistics Coordinator should rise a new Purchase Order for the higher value.
D) CaPM should reject the offer/invoice and just order what was agreed before.

Solutions: