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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. A company has restructured around teams but performance has not met expectations.
What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams?
Choose 1 answer

A) Team activities
B) Team members' attitudes
C) Team results being tied to important goals
D) Team cooperativeness

2. Which method should be used to maximize team member participation in global meetings?
Select one.

A) A Delphi-like sequence of notes via carrier mail to share ideas and encourage dialog between members
B) Change of global meeting membership frequently to maintain interest in meetings
C) Parallel voice messaging contacts to tie members together
D) Electronic technology to tie team members together during meetings

3. Which dimension of the Fiedler contingency model is associated with the degrees of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?

A) Task structure
B) Position power
C) Leader-member exchange
D) Leader-member relations

4. What is a characteristic employed by transformational leaders?
Select one.

A) Intervenes only if performance standards do not meet expectations
B) Watches for deviations from rules
C) Promotes intelligence, rationality, and careful problem solving
D) Contracts exchange of rewards for effort

5. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.

A) Decrease the difficulty of becoming a group member
B) Establish more rigid roles for group members
C) Make the group larger
D) Physically isolate the group

Solutions: