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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks has a Public Read Only Opportunity sharing model. A sales rep noticed they can edit some opportunities associated with accounts they own, but are unable to edit other opportunities associated with accounts they own.
Which reason explains the sales rep's experience?

A) Sharing rules for Opportunities are set to a public group for managers.
B) The user is a member of an Account Team with Read/Write access on Opportunities.
C) Some opportunities associated with these accounts are owned by other users.

2. The marketing team is using a separate platform for managing prospects and wants to hand off qualified prospects to the sales team.
How should the consultant meet this requirement?

A) Recommend an integration with the marketing platform to Sales Cloud that generates tasks with lead information.
B) Recommend an integration with the marketing platform that creates leads in Sales Cloud.
C) Create users for the marketing team so they can enter leads directly into Sales Cloud.

3. At a kickoff meeting for a new project, a consultant starts gathering information to be used in the project implementation plan.
They ask the participants to define what project success will look like.
Which strategy is the consultant using?

A) Discovery
B) Challenge Framing
C) Design Direction

4. The VP of sales at Cloud Kicks wants to provide options to sales reps for changing account or contract details for a created order.
Which condition should the consultant consider to meet this requirement?

A) The currency associated with the order can be different from the contract.
B) The order associated with the account is in draft status.
C) The order must be associated with an active contract.

5. Universal Containers (UC) is going to kick off a Sales Cloud implementation project next month. In preparation for discovery workshops with the business stakeholders, the project manager has asked for a list of key topics the team wants to ask the client about prior to the workshop.
Which topics will help the team get to know UC better?

A) Budget, authority, need, and time
B) Goals, values, Initiatives, strategies, and obstacles
C) Specific, measurable, achievable, relevant, and time-bound

Solutions: