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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks is launching a new online store and wants to ensure the team follows an ethical decision-making process and that the delivered product does not accrue ethical debt.
Which methodology should be suggested?

A) Consequence Scanning Workshop
B) Jobs to be Done Framework
C) Human-Centered Design

2. The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7

A) Select the most senior stakeholder's goal as a path forward.
B) Complete a competitive analysis collaboratively in a workshop.
C) Share customer needs and tie them to business goals.

3. Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.
What should their strategy designer explore to increase market share?

A) Deepening customer engagement
B) Diversifying product offerings
C) Reinvesting in existing products

4. Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Which method should the strategy designer use to help stakeholders decide which ideas to build-

A) Data analysis
B) Priority matrix
C) Design critique

5. Cloud Kicks has designed two new features for its online shopping experience. Feature A is a tracker to show existing customers when their footwear will arrive, feature B gives the option to invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the strategy designer use to determine which feature to build first?

A) Outcome and bandwidth
B) Value and effort
C) Resourcing and budget

Solutions: