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Apple OS X Support Essentials 10.9 Sample Questions:

1. If you did not store the recovery key with Apple, and you lose the FileVault-enabled account passwords AND the recovery key, there is no way to recover user data on a FileVault-encrypted volume.

A) False
B) True

2. Which application is used to examine open applications on OS X?

A) The master password is used to reset local account passwords.
B) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
C) AppleTalk works only with OS X v10.5 or earlier.
D) The Activity Monitor application is used to monitor open processes and applications.

3. In OS X Mountain Lion, which TWO types of file service hosts can you browse in the Network folder?(Select 2)

A) DFS
B) SMB
C) FTP
D) WebDAV
E) AFP

4. The OS X Recovery system provides access to Restore System From Time Machine Backup, Install/Reinstall OS X, Get Help Online via Safari, Disk Utility, Startup Disk, Firmware Password Utility, Network Utility, Terminal, and Reset Password.

A) What does the diagnostic reporting feature do?
B) Which items aren't loaded when OS X Safe Boots?
C) Which changes are made when OS X Safe Boots?
D) What utilities are available when started up from OS X Recovery?

5. A standard user can connect to any non-WPA Enterprise Wi-Fi network via the Wi-Fi status menu. Because the system Keychain must be modified for WPA Enterprise connections,
only an administrative user can establish these types of connections.

A) Which applications can manage document locking?
B) What's the easiest method in OS X to configure VPN settings?
C) How can you limit the use of Location Services?
D) Through what mechanism can a standard user configure Wi-Fi settings?

Solutions: