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Apple OS X Support Essentials 10.9 Sample Questions:

1. Where are the keychain files stored?

A) The master password is used to reset local account passwords.
B) Spotlight metadata index databases are stored at the root of every volume in a
/.Spotlight-V100 folder. However, a Legacy FileVault user's database is stored in his
encrypted home folder. And the Mail application maintains its own database ineach user's
home folder at ~/Library/Mail/V2/MailData/Envelope Index. Spotlight plug-ins can be
located in any ofthe Library folders in a folder named Spotlight.
C) Each user starts with a login keychain saved at /Users/<username>/Library/Keychain/
login.keychain and a Local
Items/iCloud keychain saved in the /Users/<username>/Library/Keychains/<UUID> folder.
Administrative users can manage systemwide authentication assets with the
/Library/Keychain/System.keychain. Finally, Apple maintains several items in
/System/Library/Keychains/ for OS X system use.
D) A Safe Boot performs the following permanent actions:attempting to repair the system
volume structure, deleting system KEXT caches, and deleting font caches.

2. What two methods can be used to create an external OS X Recovery disk?
(No Answer)

A) The OS X Recovery Disk Assistant can create a small OS X Recovery disk that lacks the OS X installation assets. An OS X Installation disk, which includes the full OS X installation assets, can be created by using the create install media command line tool found inside the Install OS X Mavericks application.
B) Any item downloaded using one of the built-in OS X applications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.
C) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
D) The Font Book application shows a small dot next to the name of any font that has duplicate resources.

3. Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.
(No Answer)

A) What's a profile? How are profiles managed?
B) What can you enable to locate a lost Mac system?
C) What is file system metadata? What are some examples of file system metadata?
D) How can an OS X system automatically connect to a Wi-Fi network?

4. In a default OS X configuration, you want to change the way that Finder handles ZIP archives. Where can you make that change?

A) System Preferences
B) Disk Utility Preferences
C) Archive Utility Preferences
D) Finder Preferences

5. How is 802.1X configured on OS X systems?

A) In the Mac App Store, you can view the current Apple ID by selecting Store from the menu bar. You can get further details regarding this Apple ID, by selecting View My Account in the same menu.
B) A network client uses the subnet mask to determine whether the destination IP address is on the LAN. If the destination IP address isn't on the LAN, it's assumed the destination address is on another network, and the client sends the data to the IP address of the local network router. The network router then sends the data, via a WAN connection, on to another router that it thinks is closer to the destination. This continues across WAN connections from router to router until the data reaches its destination.
C) In OS X there are two configuration methods for 802.1X. The first method is automatic configuration via the selection of a Wi-Fi network that requires WPA/WPA2 Enterprise authentication. The second method is "semi-automatic" configuration via an 802.1X configuration profile provided by an administrator.
D) The Lookup tab of Network Utility allows you to test name resolution against the currently configured DNS server.

Solutions: