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Salesforce Certified Agentforce Specialist Sample Questions:

1. An agent must comply with regional data regulations (e.g., GDPR). Which Salesforce capability MOST directly supports this?

A) Lightning App Builder
B) Einstein Trust Layer governance controls
C) Custom metadata types
D) Reports and Dashboards

2. Universal Containers (UC) has configured a data library and wants to restrict indexing of knowledge articles to articles which are only publicly available in their knowledge base, UC also wants the agent to link sources that the large language model (LLM) grounded its response on.
Which settings should help UC with this?

A) In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article and select Show sources,
B) Use Data Categories to categorize publicly available articles to index. Sources are automatically displayed when knowledge articles are categorized as Public.
C) In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article. It is not possible to display articles that the LLM grounded its response in.

3. A customer service representative is looking at a custom object that stores travel information.
They recently received a weather alert and now need to cancel flights for the customers that are related to this Itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agentforce capability helps the representative accomplish this?

A) Invoke a flow which makes a call to external data to create a Knowledge article.
B) Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
C) Generate Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

4. An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?

A) Add the fine-tuned LLM in Einstein Studio Model Builder.
B) Enable model endpoint on OpenAl and make callouts to the model to generate emails.
C) Create an application of the custom LLM and embed it in Sales Cloud via iFrame.

5. An Agentforce Specialist is building a Flex prompt template. Which best practice should the Agentforce Specialist follow when creating the Flex prompt template?

A) Ground the large language model (LLM) with account data and create a custom field account summary to store the LLM-generated response.
B) Provide the large language model (LLM) with contextual information and give it a role such as a sales or support rep.
C) Ground the large language model (LLM) with a retriever and create a custom field to store the LLM-generated Response.

Solutions: