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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Select three correct limits and restrictions when importing data from a file.

A) Both create and update operations are available for imported records.
B) By default, the import starts immediately after itis activated.
C) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
D) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
E) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

2. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) requires less work and effort
B) allows you to use the same product hierarchy as sales
C) allows use of a simpler hierarchy
D) allows the display of a product hierarchy specifically for service purposes

3. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add the Product object to your DCS application.
B) Configure products groups and product items in Engagement Cloud.
C) Add images as the productimage will not be pulled from Engagement Cloud.
D) Add product ID(s) to the database component.

4. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Notes
B) Sales opportunities
C) Service requests
D) Social network
E) Contacts

5. Which two statements are true regarding the Audit History tab of a Service Request?

A) It allows users to save searches for later reuse.
B) It is exportable to Excel.
C) It is enabled by default.
D) It is searchable by date range, username, event type, event severity, and event duration.
E) It is available only toauthorized administrators.

Solutions: