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EXIN ITIL Foundation Sample Questions:

1. Which of the following identifies the purpose of service transition planning and support?

A) To define testing scripts to ensure service transitions are unlikely to ever fail
B) Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
C) Ensure that all service transitions are properly authorized
D) Provide overall planning for service transitions and co-ordinate the resources they require

2. When can a known error record be raised?
1 . At any time it would be useful to do so
2 . After a workaround has been found

A) 1 only
B) Neither of the above
C) 2 only
D) Both of the above

3. Within service design, what is the key output handed over to service transition?

A) Process definitions
B) Service design package
C) Service portfolio design
D) Measurement, methods and metrics

4. What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A) An incident
B) A change
C) A known error
D) A service object

5. What BEST describes the value of service design to the business?

A) It provides quick and effective access to standard services
B) It supports the creation of a portfolio of quantified services
C) It improves the control of service assets and configurations
D) It reduces total cost of ownership (TCO) of services

Solutions: