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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Travel Services
B) Accidental Damage Protection
C) Maintenance Kit replacement for printers
D) HP Care Pack Services (next business day or same day)

2. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?

A) The date of the hardware purchase
B) The date of the HP Care Pack Services purchase
C) One day after the HP base warranty expires
D) The HP Care Pack Services registration date

3. The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)

A) Offsite HP Care Pack Service
B) Onsite HP Care Pack Service
C) PC Tracking and Recovery HP Care Pack Service
D) Travel HP Care Pack Service
E) Asset Tagging HP Care Pack Service

4. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Offsite repair, offsite return
B) Offsite repair, pick and return change
C) Accidental damage protection
D) Onsite repair

5. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Better security services
B) Wider geographical coverage
C) Lower prices
D) Wider offering

Solutions: