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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Post-deployment validation and support - Migration approaches and risk mitigation |
| Topic 2: Unified Communications & Collaboration Design | 15% | - Integration with third-party systems - Mobility and remote worker solutions - Voicemail and unified messaging design - Conferencing and collaboration applications |
| Topic 3: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - LAN/WAN design and considerations - QoS planning and bandwidth requirements - Security, survivability, and redundancy |
| Topic 4: Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Customer engagement design principles - Contact Center Select architecture |
| Topic 5: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Identify business objectives and drivers - Determine collaboration and mobility requirements |
| Topic 6: Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - System sizing and capacity planning - Licensing requirements and calculation - Hardware and software component selection |
| Topic 7: Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - IP Office platform architecture and features - Scalability and resiliency options - Deployment models: on-premise, hybrid, cloud |
1. For Avaya Equinox Meetings Online, In addition to capacity differences, which feature Is only offered in the Pro VMR?
A) Video room systems as participants
B) Live broadcast for 750 viewers
C) Web browser connectivity
D) Recording and playback
2. Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?
A) VMware ESXi
B) Microsoft Hyper-V
C) Amazon AWS AMI
D) KVM
3. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)
A) Scanned Documents
B) MMS Text Messages
C) Web Chat
D) Predictive Outbound
4. In an IP Office environment, which two can be run on the Vantage device? (Choose two.)
A) Avaya IX Workplace Client
B) Vantage Connect Client
C) IP Office Web Client
D) Avaya Equinox Attendant
5. A company's IT staff often works from remote locations.
What is required for them to manage the Avaya IP Office Platform remotely?
A) The Avaya Secure Access Link (SAL)
B) VPN access and the System Status tool
C) VPN access to the corporate network and a web browser
D) VPN access to the corporate network and an IP Office System Monitor
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A,C | Question # 4 Answer: A,D | Question # 5 Answer: D |
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