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Apple Desktop Service Certification Sample Questions:

1. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?

A) TCP/IP
B) Ethernet cable
C) Coaxial cable
D) Mac mini

2. When would component isolation be useful?

A) After escalating the issue.
B) After verifying the repair.
C) Before asking probing questions.
D) Before trying quick fixes.

3. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Gather all necessary tools and perform all preliminary steps.
B) Order all available service parts for the appropriate configuration of the product.
C) Discharge the CRT and establish an ongoing ground.
D) Lay the product on its side so it will not fall over.
E) Disconnect and reconnect all internal cables.

4. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Start up from a known-good startup disc.
B) Replace the built-in display.
C) Verify the hard disk with Disk First Aid.
D) Reinstall the appropriate Mac OS.

5. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?

A) Discussions
B) Downloads
C) User's manual
D) Service manual

Solutions: