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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. During a discovery session at Cloud Kicks, a major topic is highlighted that is outside the current statement of work (SOW). The addition to the project scope is necessary but will be difficult to implement.
How should the consultant proceed?

A) Revise the timeline to accommodate the new Items.
B) Create a change request for the new items.
C) Conduct another discovery session to define the new items.

2. Cloud Kicks wants its sales operations team to place orders United States customers in Sales Cloud. The sales ops team needs calculate sales tax on the orders. Sales tax is a complex calculation based on tax law that may change at any time.
What should the consultant recommend to meet the requirement?

A) formula field on the Order object
B) An app from AppExchange
C) screen flow for orders

3. The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team.
What should the consultant consider when evaluating Person Accounts?

A) Enabling Person Accounts requires a Public Read/Write sharing model,
B) Enabling Person Accounts is irreversible.
C) Person Accounts must have at least two record types.

4. Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasts to all sales users.
What should a consultant consider when rolling out forecast?

A) Opportunity Splits must be enabled at the same time.
B) Single Category or Cumulative Forecast Rollup should be defined.
C) Multiple Forecast Types must be created and activated.

5. Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce.
What should the consultants do to efficiently analyze how users are logging in to Salesforce?

A) Create a User report and filter by Login Subtype.
B) Create a custom report on the User object.
C) Review the login history on the user record.

Solutions: