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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleted leads remain in the marketing list.
B) Marketing list members can be added after the list is activated.
C) Marketing list members cannot be qualified until the list is activated and unlocked.
D) Deleting a lead also removes the lead from the marketing list.

2. In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?

A) Share the members of the marketing list with a new static marketing list.
B) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
C) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
D) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.

3. The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five
days,
changes the fiscal period type from monthly to quarterly, and saves the goal.
How does this affect the goal records?

A) The fiscal start dates for all goals are unchanged. The fiscal period for all goals is automatically realigned.
B) The fiscal start dates and fiscal period for all goals are automatically realigned.
C) The fiscal start dates and fiscal period for all goals are unchanged.
D) The fiscal start dates for all goals are automatically realigned. The fiscal period for all goals is unchanged.

4. You are configuring the Sales module in Microsoft Dynamics CRM 2011.
Which of the following components must be configured before you can add a product to the catalog?

A) discount list
B) price list
C) currency
D) unit group

5. In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?

A) assigning a different contract to the case
B) adding activities
C) creating notes
D) assigning a new owner

Solutions: