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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selling Methodology & Value Proposition | 20% | - HP sales process and consultative approach - Warranty, support, and services offerings - Differentiators vs competitors |
| Topic 2: Understand Customer Needs & Challenges | 20% | - Identify customer business requirements - Analyze pain points and usage scenarios - Align solutions to TCO and ROI goals |
| Topic 3: HP Consumer & SMB Personal Systems | 15% | - Chromebooks and affordable solutions - HP Pavilion and ENVY series |
| Topic 4: HP Commercial Notebook Portfolio | 25% | - HP ProBook series features and positioning - HP EliteBook series features and positioning - Mobile Workstation models and benefits |
| Topic 5: HP Desktop & All-in-One Systems | 20% | - All-in-One PC portfolio and use cases - HP EliteDesk and ProDesk lines - Business features and security options |
1. What is unique about HP EliteBook Folio 9470p computers?
A) HP's thinnest notebook and has a large 14" display
B) 3 USB ports for extensibility
C) low cost alternative to higher-priced notebook computers
D) connects to wireless broadband networks
2. Who are the ideal customers for HP 6360t Mobile Thin Client computers?
A) customers who are database managers who require heavy-duty durable notebooks with strong metal cases and high-definition displays and that are easy to use and manage
B) customers who are road warriors who require lightweight, yet durable, mobile standalone notebooks that store and secure data locally on optical encrypted hard drives
C) customers who are power users who require fast processing, fine graphics capabilities, and massive storage capabilities for technical accuracy and reliability
D) customers who require strong and reliable security features with storage capabilities on remote, secure servers minimizing risk of data loss and ensuring data backup
3. What is a key message for HP Compaq Elite Series PCs?
A) HP's premier business PC line for corporate, enterprise, and public sector customers with the latest Intel technology, widest range of performance, best-in-class manageability features, and competitively priced
B) mainstream technologies from Intel, the latest AMD business class processors, basic manageability agents, and an All-in-One option
C) performance, reliability, processing power, and state-of-the-art graphics capabilities of a portable workstation at a price that is surprisingly affordable
D) enhanced Intel Xeon workstation performance in a very affordable package with industry leading reliability and backed by HP's premier warranty
4. What is usually the first part of a sales approach?
A) the trial close
B) qualifying the customer
C) a discovery sales call
D) addressing objections
5. What HP Business computers should you consider for customers who want an ISV-certified notebook with workstation-caliber graphics and powerful processing?
A) HP Compaq Series NoteBook PCs
B) HP ProBook S-Series
C) HP EliteBook Mobile Workstation
D) HP 1 Workstation Family
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
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