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Apple Desktop Service Certification Sample Questions:

1. Which of the following is the format used to describe a version of Apple diagnostic software used with Intel Macs?

A) 3S107
B) 2.5.8

2. In the component isolation technique, if you do not get a startup chime and/or a flashing question mark after configuring a minimal system, you check the components of the minimal system by _____.

A) adding more known-good parts in a specified order
B) replacing them with known-good parts in any order
C) replacing them with known-good parts in a specified order
D) disassembling and reassembling them

3. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?

A) Discussions
B) Downloads
C) User's manual
D) Service manual

4. Which of the following is NOT one of the three things you should do throughout the troubleshooting process?

A) Consult resources.
B) Consider the human factor.
C) Keep notes.
D) Measure all voltages.

5. A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) What type of wireless card is installed in your iMac G5?
B) Have you upgraded to Mac OS X v10.4.8?
C) Can any other computer successfully join her network?
D) Does your ISP support wireless access to the Internet?

Solutions: