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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which tool is used to obtain the operation status of the acdmon binary?

A) dunup_tool
B) acdsnapshot
C) adump
D) aodsnapdump

2. What does the Expert Calling Ratio setting determine?

A) when to place outbound calls for agents while in idle time
B) when to place outbound calls for agents while in work time
C) how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
D) how many calls to place, based on the ratio of idle agents and agents on calls
E) how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)

3. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A) Avaya PG230 gateway or Avaya PG230RM gateway
B) Avaya Communication Manager (CM) 3.1 or later
C) Enhanced Network Bus Controller
D) Avaya Application Enablement Services (AES) 3.1 or later
E) TN-744-based Call Classifier Cards version "e"or later

4. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
B) The quota settings were not active for the job.
C) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
D) The calling list being used was downloaded and overwritten during calling.
E) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.

5. A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?

A) 200
B) 400
C) 600
D) 800

Solutions: