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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

Question 1

What guidance would you give to supervisors/managers for managing teams from different backgrounds?

A. d. Facilitate face-to-face discussions among team members during times of conflict.
B. Have weekly team meetings and ask employees to share what they,re working on for theweek
C. Consider employees, cultural preferences before assigning work tasks.
D. Get to know each team member and their background to build trust and establish therelationship first.

Question 2

What job evaluation approach should be used to determine the degree to which jobs being evaluated are composed of selected compensable factors?

A. Job classification
B. Ranking
C. Point method
D. Wage curves

Question 3

The company recently introduced a new state-of -the-art sof tware program that transforms the way insurance agents put together portfolios, calculate rates, and create presentations for customers. Due to the complexity of the new sof tware, the company had all insurance agents go through a one-day training to become familiar with the new tool. After a couple of weeks, the CHRO notices that some of the more tenured agents are struggling with using the new sof tware program and have decreasing sales. What should the CHRO do?

A. Offer additional training to agents whose performance has decreased.
B. Hold agents accountable for their decreased performance, setting clear expectations.
C. Arrange for all agents to attend a second day of training on the new sof tware program.
D. Prepare for increased turnover by building a talent pool.

Question 4

What is an example of cultural relativism?

A. Expressing that ant soup of fered in the employee cafeteria sounds unappetizing
B. Not utilizing a vendor because they engage in child labor
C. An organization,s goal to contribute to social justice
D. A company built on values of respect and honesty

Question 5

A start-up company specializing in technology is acquired by a larger international organization located in a foreign country. Following the acquisition, a manager from the international company schedules a virtual social hour so employees on the manager's team can bond outside of work hours. During the virtual social hour, employees from the start-up experience difficulties understanding the international employees due to language barriers. An employee from the start-up writes an inappropriate comment making fun of how the international employees speak intending to send it to a co-worker but accidentally sends the message to the whole team. The manager reports the employee's behavior to an HR specialist, who documents the incident. A few weeks later the HR specialist receives an email from the employee who sent the message indicating that the employee's manager is acting hostile toward the employee, and the employee's manager mentioned that the international company should never have acquired the start-up.
How should the HR specialist address the manager's hostile behavior toward the employee?

A. Advise offering the employee the opportunity to transfer to a different team.
B. Suggest that the manager meet with the employee to address any perceived hostile behavior
C. Request the employee provide specific documentation of the manager's hostile behaviors.
D. Explain to the employee that the manager's behavior is likely in response to the employee's inappropriate message.

Solutions: