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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. How would a UX Designer differentiate between voice and tone?

A) Voice is how one speaks, and tone reflects personality.
B) Voice reflects frequency and tone is one's pitch.
C) Voice reflects personality, and tone Is the way in which one speaks.

2. Cloud Kicks (CK) has a new Portal landing page built with Experience Builder. Upon review, CK does not think the company's brand experience is translated into the user experience; however, CK does confirm the Theme was set up correctly.
Which additional UX elements should be reviewed to influence the brand experience?

A) Shapes, Interaction Design, and Typography
B) Visual Design, Harmony, and Responsiveness
C) Visual, Content, and Interaction Design

3. Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.
In what way could confirmation bias be avoided?

A) Ask open-ended questions staying away from questions regarding feelings.
B) Ask specific questions about known pain points to confirm your hypothesis.
C) Allow the user to explore the application without specific questions regarding which tasks to perform.

4. A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?

A) All Cases > Case Detail > Contact Detail > Account Related List
B) All Contacts > Contact Detail > Account Detail > Case Related List
C) All Contacts > Contact Detail > Case Related List > Account Detail
D) All Accounts > Account Detail > Contact Detail > Case Related List

5. A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?

A) Tell the customer they need to improve operations before any work can be done.
B) Recommend Field Level Validation to ensure users are entering the correct data.
C) Log the findings and move forward with presenting possible solutions.
D) Conduct a workshop with stakeholders to align on the current state and build consensus.

Solutions: