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The history of Microsoft Teams Voice Engineer certification

The Microsoft Teams Voice Engineer certification is designed to validate the competency of a professional engineer to design, test and deploy voice solutions with Microsoft Teams. It is a significant step in the continuing evolution of collaboration and communication technologies. I have been working on the Microsoft Teams project at Microsoft for a year now. In this time, my team has had the opportunity to work across all aspects of the product, utilizing cutting-edge technologies such as Azure Active Directory, Cortana Intelligence Suite, and Cognitive Services. I've learned a great deal from this experience, but one of the most interesting challenges I've had to tackle was designing and building out the system that would allow us to scale our voice model through our global footprint. The architecture for this solution was actually much easier than I expected it would be, which made it exciting to put together.

There were two primary reasons for this:

• These facts enabled me to leverage a lot of existing code and infrastructure while building out my services.

• First, Teams leverages some of the core infrastructures already in place for Skype for Business Online; second, Microsoft Teams is built on top of Office 365 Groups and shares many components with SharePoint Online (for example, most of our routing logic is implemented in .NET Core).

Microsoft Teams Voice Engineer Exam Certification Details:

Exam MS-720: Microsoft Teams Voice Engineer

Candidates for this exam are Microsoft Teams voice engineers that plan, design, configure, maintain, and troubleshoot integrated communications solutions at an organization. They must be able to translate business requirements into technical architecture and designs for communication solutions.

Candidates are familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans. Candidates also manage devices certified for Microsoft Teams, audio/video conferencing, and voice migration.

Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. They also work with administrators for other workloads, including networking, identity, licensing, security, and compliance.

The English language version of this exam was updated on May 4, 2022. Please download the study guide in the “Tip” box to see the current skills measured.

Passing score: 700. Learn more about exam scores.

• Download the MS-720 study guide to help you prepare for the exam
• Demo the exam experience by visiting our Exam Sandbox

Part of the requirements for: Microsoft 365 Certified: Teams Voice Engineer Expert

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720

Skills measured

• Optimize network performance (5-10%)
• Monitor and troubleshoot Microsoft Teams Phone (15-20%)
• Configure and manage Microsoft Teams Phone for voice users (15-20%)
• Plan and configure Microsoft Teams Phone (25-30%)
• Plan and configure Direct Routing (15-20%)
• The English language version of this exam was updated on May 4, 2022. Download the study guide in the preceding “Tip” box for more details about the skills measured on this exam.
• Plan and configure Microsoft Teams clients and devices (5-10%)

Microsoft MS-720 Exam Syllabus Topics: