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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A) Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.
B) Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.
C) Try reading the protected media on a standard definition device to ensure that the media is working properly.
D) Flash the BIOS to ensure that the latest version of HDCP is configured for the device.

2. What is different about USB 3.0 ports that allows USB 3.0 devices to communicate at higher speeds?

A) USB 3.0 provides parallel processing techniques for optimal speeds.
B) USB 3.0 provides and accepts greater voltage increasing overall performance
C) USB 3.0 implements packet compression for fast data transfer
D) USB 3.0 receptacles and plugs have twice as many contacts

3. To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

A) BIOS memory test
B) HP Support Assistant memory diagnostic test
C) HP USB diagnostics memory test
D) HP Vision diagnostics memory test

4. How do you protect yourself from electrical shock when servicing HP notebooks?

A) Unplug the computer, but do not remove the battery because the battery provides the computer with a grounded connection when you replace parts
B) Unplug the computer, remove the battery, and touch a screwdriver to the battery connection contacts to remove residual power in the device.
C) Remove the battery, but do not unplug the computer because the power supply provides a grounded connection when you replace parts.
D) Unplug the computer, remove the battery, and allow the computer to stand for a few minutes before accessing internal components.

5. Which troubleshooting technique is useful for issues in all of these areas: system memory, system software, and system lockup?

A) Replace suspected malfunctioning components with known working components.
B) Check and remove third-party hardware, software, or peripherals.
C) Install HP Advanced System Diagnostics from a USB drive.
D) Run a BIOS system check.

Solutions: