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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which one of the following statements about Incident reporting and logging is correct?

A) Incidents can be reported by anyone who detects a disruptions or potential disruption to normal service. This includes technical staff
B) All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity
C) Incident can only be reported by users, since they are only the only people who know when a service has been disrupted
D) Incidents reported by technical staff must be logged as problems because technical staff manage infrastructure devices not services

2. Which process is responsible for frequently occurring changes where risk and cost are low?

A) Incident Management
B) Request Fulfillment
C) Release and Deployment Management
D) Access management

3. Which Function would provide staff to monitor events in a Network Operations Centre?

A) Technical Management
B) Applications Management
C) IT Operations Management
D) Service Desk

4. Which of the following statements correctly states the relationship between urgency, priority and impact?

A) Impact should be based on urgency and priority
B) Impact, priority and urgency are independent of each other
C) Urgency should be based on impact and priority
D) Priority should be based on impact and urgency

5. Access Management is closely related to which other processes?

A) Information Security Management and Availability Management
B) Information Security Management only
C) Availability Management only
D) Information Security Management and 3rd line support

Solutions: