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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Where can IBM Flashes be found for any software product?

A) on the Extreme Leverage webpage
B) inCCWIN
C) in RETAIN
D) on the product support page

2. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) the best endeavors
B) within five hours
C) within two hours
D) within one hour

3. Where can content of a published Technote be found?

A) in the Lotus Notes FrontEnd Support teamroom
B) in CCWIN
C) in RETAIN
D) in CAST

4. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the Lotus Notes FrontEnd Support teamroom
B) the taxonomy spreadsheet
C) the Tivoli Support Platform matrix webpage
D) the IBM Software Support Lifecycle website

Solutions: