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Apple Macintosh Service Certification Sample Questions:

1. If the embedded battery with exposed cell packs from a MacBook Air (Late 2010) is dropped during service, it should always be replaced.

A) False
B) True

2.
A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO

A) Console
B) Apple Hardware Test
C) Apple Name Tool
D) MRI
E) System Profiler
F) GSX
G) Terminal

3. Examine the exhibit.

What is the correct name for this type of pixel anomaly?

A) Bright dot defect
B) Dark dot defect
C) Vertical TAB fault
D) Stuck sub-pixel

4. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) No video at startup
B) Distorted video at startup
C) Error beep at startup
D) Blinking question mark at startup

5. You are attempting to power a Mac mini (Late 2009) with an 85 Watt power adapter. Will this work?

A) No
B) Yes

Solutions: